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Project Management Team

Introduction​

Project managers at Tangible act as a buffer between clients and our implementation team, and keep projects running smoothly. In many companies, these responsibilities are split into two distinct roles: account managers and project managers. Project managers at Tangible take on both roles, but are assisted by strategists.

Weekly check-in

The project management team meets in #team-project-managers on Fridays at 12pm Eastern.

  • Processes

    Learn about defined processes for PMs at Tangible.

  • Tools

    Learn about the tools used by PMs at Tangible.

  • Resources

    Learn about the resources available to PMs at Tangible.

Responsibilities​

The responsibilities of Project Managers (PMs) at Tangible Inc. are:

💬 Communication​

  • Acknowledging new communication from the clients they manage;
  • Collecting answers to client queries from team members and strategists;
  • Facilitating communication and information sharing between implementation team members working on tasks, strategists, and clients;
  • Organizing meetings between strategists and clients;
  • Organizing meetings between strategists and implementation team members;
  • Updating clients on task and project statuses.

🗃️ Organisation​

  • Keeping project assets and tasks organised across Clickup, Figma, and Google Drive;
  • Delegating tasks with the assistance, when necessary, of a strategist;
  • When relevant, pulling important information out of client task management tools;
  • Maintaining client account documentation for easier hand-off.

💵 Billing​

  • Collecting estimates from strategists and team members and delivering them to clients;
  • Monitoring budget utilisation and warning clients in advance when estimates need adjustment or credit needs top-up.

👮 Management​

  • Keeping tabs on their assigned tasks and ensuring budget and timeline constraints are not exceeded, or that changes to these are appropriately communicated to clients;
  • Flagging instances where implementation team members are struggling and need intervention from a strategist;
  • Communicating issues or concerns with strategists or Julia and Gabriel.

A well-performing project manager will reduce surprise, and deliver wins for the client in such a way that they're aware they occurred.
- Gabriel, our Dear Leader and CEO